By Christina Tynan-WoodInfoWorld Apr 2, Get answers in InfoWorld's Gripe Line newsletter.

It does not apply to complaints about the attributes or quality of goods received. Therefore, we are unable to reverse this transaction or issue a refund.

Paypals dispute resolution is a joke! DO NOT WASTE - PayPal Community

I looked into Bob's rights, as detailed in PayPal's user agreement. And it seems to me that, in theory, it supports PayPal's original decision in both cases.

The PayPal Buyer Complaint Policy By filing a Dispute, you can communicate with the seller and attempt to resolve the problem. If you are unable to resolve the problem, you may escalate an Item Not Received INR Dispute to a Claim - but you may not escalate a Significantly Not as Described Dispute to a Claim.

Even though you may escalate an Item Not Received Dispute to a Claim, you are not guaranteed recovery.

3 Ways to Dispute a PayPal Transaction - wikiHow

If the Claim is decided in your favor, your recovery is limited to the amounts that PayPal can recover from the seller's Account. Given our recent discussion on consumers' rights to resolve disputes with merchants when using credit cards and other means of dispute resolutionI thought it would be worthwhile to add PayPal to the mix.

PayPal offers two tiers for dispute resolution: The PayPal Buyer Protection covers eligible items purchased on eBay, whereas the PayPal Buyer Complaint Policy covers all other exchange traded options variation margin purchased on or off eBay.

The terms under the Buyer Protection coverage are quite generous and even refund the original shipping charges and the full purchase price if the company finds in your favor. But Bob's case -- not being a purchase of eligible goods on eBay -- fell under the Buyer Complaint Policy, and that one doesn't offer a program for escalating disputes over goods that are "significantly not as described" to a claim with PayPal.

In the paypal dispute seller options of goods that never arrive, it states, "Recovery is not guaranteed and is limited only to the amounts that PayPal can recover from the seller's Account.

Just to be sure, though, I forwarded Bob's letter to PayPal for comment. I got much more than that -- in the form of an official statement. However, we can confirm that PayPal further reviewed the case and that [Bob] was credited in full," it said. This story, " What to expect from PayPal dispute resolution ," was originally published at InfoWorld. Read more of Christina Tynan-Wood's Gripe Line blog at InfoWorld.

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Thank you Your message has been sent. Sorry There was an error emailing this page. Your best route to dispute resolution.

How can I solve the dispute as a seller?? - PayPal Community

Don't be duped by fake software offers online. PayPal makes good on the purchase of fake goods.

How IBM's Watson will change cybersecurity. Gripe Line reader Bob wrote for help in getting two refunds he felt he was owed by PayPal. Send it to offtherecord infoworld.

We've all been there: Follow Off the Record on Twitter and subscribe to the newsletter. I checked with Bob to make sure everything was now OK.

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