Based on ratings out of 1, reviews. Compare Cell Phone Providers Research top Cell Phone Providers recommendations on ConsumerAffairs. I signed up for BridgePay. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY! I have been with Cricket for almost two years. I ordered a cell phone online for I didn't get the phone I ordered and I was charged I sent the phone back on May 8, the warehouse got it back the 11 of May and now it's the 4th of June and I have not received a refund.

I would not recommend this cell phone service provider to anyone!!!! Was suppose to get 2 free phones, no activation fee for porting our numbers.

We took our phones in with our numbers and passwords. We didn't have our account numbers with us. We were sold 2 new phones, plus paid activation fees, were told we couldn't port our numbers. We had a friend ride us there. She had to get back to work, so made a fast decision we now strongly regret.

The service we received was substandard. We were definitely deceived by false advertising. Last month, I came back to Cricket Wireless for service. I ported my number from Metro PCS and purchased a Samsung Galaxy S8.

On May 30th, I decided that Straight Talk would be a better fit service-wise for me. I purchased the kit from Walmart and called Cricket to port my number and deactivate my sim card so I can activate Straight Talk. I was told by the Cricket Rep that that transaction was a successful one but when I went to activate the Straight Talk on my phone, it was locked.

I called Cricket back on the 31st. The rep subsequently gave me the unlock and PUK codes but neither successfully worked. When I called Cricket back to complain, the rep told me that Straight Talk personnel had to be the ones to use the codes to unlock my Cricket phone.

I called Straight Talk after I spoke with the rep yesterday afternoon. The Straight Talk rep said that Cricket needed to unlock the phone. When I got to the store, the rep Anna informed me that Cricket would NOT have given me codes because I needed to be on the plan for 6 months or have unlimited data to be unlocked. She the phone rep gave me a complaint address. My issue is this: I purchased my phone outright and should be able to put it on any network of my choosing at any time.

According to Anna, I would have to port back to Cricket, pay for a new sim card and another activation fee in addition to paying for the first month of service. I do not have money coming out of my behind to keep doing these things. I am in limbo with no real service on my phone. I have 3 children along with a host of family, friends, associates, etc who may need to contact me in an emergency. This cell phone is my only phone, home or otherwise.

I need to be able to use my phone NOW. I am extremely angry and hugely disappointed in the changed practices of Cricket.

EXHIBIT

This is not the company I recall having in the past. I have filed complaints with BBB, Consumer Protection Agency and the Federal Trade Commission and now, Consumer Affairs. I am in the process of sending complaints to the corporate office as well. Don't go to Cricket! They are not about customer first anymore.

All I want is to be able to use my phone as I see fit. At bare minimum, I would appreciate a service credit for the new sim card and activation fee I would have to pay to come back. Although I would prefer not to have to pay the first month of service again, at least that makes sense to me. Having to pay for the activation fee and sim card for practices of the reps that should have alerted me to the consequences when I made my request to switch is unacceptable to me.

I've been with Cricket for the past 6 months. I thought it would be a good idea to save money because my children and I all needed phones, and I liked the idea of the discount for multiple lines.

However, the customer service experience has been AWFUL. First of all, there are some things they just can't do online. And, then, when you call the customer service center, you get someone who can barely speak English and who doesn't seem to have a clue how to do anything. Recently, I filed a claim with the insurance because my phone broke. I was sent a refurbished phone that I could not get into because it was locked by Google. I called the customer service. The first guy couldn't even find my account.

The second guy finally found my account and said he couldn't do anything, so he transferred me to the insurance company. The insurance company transferred me to the warranty person.

The warranty person transferred me back to the insurance company. Then, she kept complaining that she couldn't hear me, that she couldn't understand me. No one at Cricket seems to know how to help me either. How do I know I can trust these reviews about Cricket Wireless?

For more information about reviews on ConsumerAffairs. Why may I ask, was the phone not advertised at the correct price? It's very confusing I am very upset and am looking into finding others that have dealt with this issue. This practice of misleading people needs to stop! My experience at this location Memorial Dr.

I left the location. When I got home the phone is suspended. I ask him my problem any way. I ask refund and cancel my service. He don't want do anything, I ask the manager to see. He don't wanna call nobody, and he become very provocative and aggressive and I left the location without working phone, without explanation and without my money. I went to other location and paid extra money just to get by this month, and I will stop my service from them. I will advise anyone please think twice before you start getting service, they tell you one thing and do the opposite.

After that if you scream they don't care. Most definitely you are going to have extra headache. I was in our local Cricket Wireless store this afternoon to update the payment method for auto pay for my daughter's cell service and, to put it mildly, the "customer service" girl had absolutely no intention of helping resolve my problem.

Gee, I'm really sorry I interrupted your otherwise quiet day with the purpose of your position and the reason you get a paycheck. I've experienced this poor quality customer service with a different location and a different account. Looks like it's time to walk away from these jokers and get some decent service elsewhere. If I could give negative stars to the Castroville, TX Cricket Wireless location, I would. I used Cricket Wireless for several months. Unfortunately, their service was very bad not able to connect, delayed or dropped calls, etc.

Unfortunately, they had already taken my "prepaid" service fee out of my account. And they say don't refund for unused service. If I pay for something and only use part, they must refund the unused portion. I strongly suggest NOT using Cricket Wireless. Their coverage and service are not worth the hassle.

Worst experience I have ever had and I used to work for Cricket Wireless Each Representative kept apologizing and I had to get a supervisor every time I called in and explain from start to finish what the problem was.

I even conferenced in MetroPCS with Cricket Wireless which as a returning CUSTOMER I should not have had to do. Then why are they branded Cricket Wireless and for sale at Best Buy where I bought the Cricket Wireless branded refill card from? All Cricket Wireless did was create trouble tickets and case numbers which didn't resolve the issue at all They should change their name to "RETARDED WIRELESS", Bunch of worthless IDIOTS With jobs I purchased a screen pro.

The manager Sylvia helped me. She knew the screen protector didn't look like it would fit but still put it on. I didn't like that it didn't fit. And wanted a refund. She wouldn't refund my money.

I was looking for a Sprint store to purchase my pro. But there wasn't a store in that town. She assumed I was a Cricket customer even though I told her I bought my phone at Sprint. Because of her so-called expertise, I ended up with a screen prot. All she could say was sorry. As a manager, she didn't even try to help resolve my problem, her mess up.

Cricket communications stock options employees

I've been with Cricket for almost 2 years, I've even brought my whole family to them! Every month new charges are added, signal is terrible, and the customer service is extremely laughable. Definitely looking for a new provider as I speak. I went to use my phone today and was told that my phone was marked lost or stolen! I NEVER Called it In Lost or Stolen! Also Making A Complaint to The BBB!

I filed a claim on May 4, because of a damaged phone. I was told I would receive a replacement phone in business days. When several days later, it wasn't received, I called back and was told they would NOW process the 2nd part of my claim. Once I finally received the replacement phone, it was defective. It would only turn on to a blue screen. So, I called back and, again, was told I'd have a replacement phone in business days. After waiting for over a week, I called again and was told they'd process the 2nd part of my claim.

All of this was after talking to real people; not automated. In the meantime, my auto pay is coming out of my banking account for a phone I haven't been able to use for weeks.

This was a Christmas present for our son. We had planned on switching my husband and my phones to Cricket. So I called and spoke to whatever Third World gook answered the phone, and he told me that it was hidden in the Terms of Service that I would not get a discount. I asked him why they can't be upfront about this on their web page, why couldn't they inform me of this up front, and why do they have to hide it in the TOS. Needless to say I'm looking for another carrier.

On May 3rd I switched to Cricket Wireless and got two free phones. One for me and one for the girlfriend. Because yesterday was the 7th day they told us it couldn't be done. When I called Customer service from my phone I told her that I went to one store by me and asked the lady to add the insurance. She said, "Sorry you had to do that when you bought the phone at their location.

I told her they never did only ask us about a phone case or shield for phone and when I called the store the guy says, "Oh well deal with it. At the end of the month I'm going somewhere else. The guy in the store where I got our phones said, "You can buy another phone if it breaks and then we can put insurance on it. You lost a customer.

On May 9th I visited a cricket store in Bergenline Avenue, Union City NJ. I currently have a cricket account which I opened in less than a month and I wanted to add a 2nd phone for my business.

I spoke with a Edgar the salesperson who set up a second line on an LG X power phone, asked me for my credit card and charged me. I noticed he gave me a NJ number so I mentioned I needed a NY number for my business.

He then handed me the phone but it was not working. I asked him what was wrong and he responded he did not know.

Maybe something wrong with the phone. I asked to speak to the manager after asking him to return my money which he said he could not do. His manager was less than helpful, seemed like he didn't care and told Edgar not to return my mlm money earners. I felt ripped off and I was left with a number I did not want, A phone that was not working and the money I paid to activate the phone and was told by Edgar to contact cricket customer service.

I left the store very angry and decided to contact customer service to try to resolve this issue. After several hours of trying to get my phone to work I was told by Vincent at the cricket customer service line to call the LG support line to find out why the phone doesn't work.

After speaking with the LG support agent I was told the phone was not compatible with the Cricket Network. The phone is CDMA Technology and Cricket uses APN. I don't understand why the salesperson Edgar did not see that and proceeded to attempt to activate it, charge me for a sim card that would not work on the phone and refuse to refund my money leaving feeling Ripped off and stuck with this problem.

I called Cricket toll free number and asked to speak to a supervisor Cruz and was told I paid in cash which was not true. I used my credit card for this purchase. Every time I call I get someone outside the US.

I am very upset from this whole situation and will be disconnecting my primary number and telling everyone I know of my experience with this company. REMEMBER I SAID THIS. ALSO if you get put on hold for ANY reason you will be "HUNG UP" on or just left on hold until you hang up. I haven't had my account for 30 days switched from Verizon to find out they screwed my billing date due 3 days earlier than expected while on-duty yes military in the Indian Ocean.

My services were interrupted for my whole family 5 phones. HELLO my bill isn't even due SO REMEMBER I SAID THIS CRICKET doesn't care AMERICANS from the USA nor any phone carrier. They all have shifted offshore. Just hold the next retail representative accountable so they know I WILL be back in to see you when you screw me! I was wondering how many citizens here have used our local Cricket phone service and what your experience has been?

I have had nothing but a bad experience from day one with nothing but lies and extreme costs. I have dealt with each person in the local store and any service rep I can on the phone with each recurring issue. With no good result from anyone and it's fair to share my personal experience as a precaution to you for your future expense and knowledge and from there you can make your own personal choice.

I had bought a phone and started my service with Cricket in mid Feb of this year. The phone I wanted was not in our local store so I was sent to the Franklin store and purchased and activated my phone. The next day I was having activation issues and as this was a new phone to me I was not familiar with many of the features.

And the activation wasn't set up right. I went to our local Dickson store for help. Kyle was able to help me and also explained to me about a computer service on main street that he said was contracted with Cricket and would help with any phone issues we needed.

The next few days my husband had also bought a phone and service from Cricket and wanted to have his contacts and some business stuff transferred from his old phone to the new one and nascar stock market also told to see this computer guy on main street for help. That was our first lie told to us. About 3 weeks later, my phone froze up. So I returned to the store and Kyle reset things for me and I was again happy when I left the store.

Another few days past when my phone froze up again. Kyle request I send it back to the company for repair saying it might be colegio enforex salamanca software cricket communications stock option employee and it was still in the 12 month warranty so they may fix it or send me a new phone.

So, here is when the problems and expense started adding up. As I go through the proper steps requested to return my phone and talking with the online phone service I find that in spite of the 12 month phone warranty and the insurance I paid for with my plan, it still requires me to pay a 75 dollar fee along with the shipping cost to return the one month old phone for the factory repairs it needed.

Reluctant and frustrated, I returned the phone for repairs. Now thinking I will be without a phone for 2 weeks I returned to the store to see what can be done to help me with a phone until mine returned.

Again no help from our local cricket employees and customer representatives insurance or warranty help. I purchased another phone. When I asked about using the sim card from the phone being sent back I was told I can't use it because it would deactivate the phone and VOID the warranty.

At this point I'm so very agitated in this service I have invested in. Is not helping me with the cost process to replace or repair the phone they have sold me that is having these problems so soon after purchase. And paying insurance cricket communications stock option employee and their month warranty is of no help or benefit at all.

And no local help from the store as everything was needing to be done by calling the customer service number. I bought a ZTE Grand Max 4 phone and a Max 2 phone was returned to me. However, I went on with this phone annoyed but it was working until yesterday when work from home jobs wythenshawe using it and none of my programs would open.

So upon their past instructions I rebooted this phone only to have the Cricket logo to return and it was frozen up again. By now I'm knowing this process and expense I am going to have to endure yet again. I stock market courses philippines to the store for help. Knowing that this issues has occurred 4 times since I bought this phone and needing a phone in the meanwhile and paying insurance and this phone warranty I feel this store should help me in whatever is needed to get this all handled in how to get easy money in nfs mw way possible.

I was told yet again the only choice was to again call the customer service line and file an insurance claim. OK I cannot call anyone. You see my phone is frozen. I need your assistance in helping me, as you are here employees to Cricket. They pay you to deal with things and I am your customer and you know my issues from the beginning. It's all recorded on the calls I've made to customer service and I feel this is what a local store at any other service store has ever done for customers.

It's how it works I would think. You are on your own for anything needed when you have trouble. Mind you they are glad to take more of my money to reactivate my cheap phone again for me at the cost of another sim card and activation fee. Because remember I cannot use the one in the phone because this would void its warranty. I then chose to count my losses and the lesson I learned and went to Walmart and my dear hubby set me back up with a new Verizon Straight Talk phone of which I was content with for 5 years before all this.

I have had phones last me years. I have only dropped one putnam investments adoption my bathroom floor and cracked a screen. That did not pay off too well for me. Thought it very difficult and expensive. So this is my point in sharing my issue. Cricket is a very expensive service and they do not have helpful local or online customer service.

Sorry this is so long. But I hope it serves to you helpful before you make a choice in phone service. Whatever choice you make, read the reviews. As now I have read many many bad reviews on Cricket that sound much like mine and I wish I had read them upfront. Please read up and ask questions before choosing any service. We switch providers only because the coverage map showed we have service in our area we just moved to. Unfortunately we found out they are going to build a tower binary options trading signals discount our area in about a year.

So we have no service in the area we live No money back for their own stupidity for advertising coverage in a dead zone. All the staff is polite and very helpful. The only problem I didn't care for is the "LOUD Spanish" music blaring outside. I am not a racial man. We do live out West in Loxahatchee and the Royal Palm. I almost didn't go in your grand opening. I learn how to trade stocks for beginners it offensive.

I would recommend turning it to English music. This is not Miami. That suggestion would be helpful towards management to get customers to come in. I hope this will help I have lived out here 38 years.

I kind of know how it is out West. English speaking country people. In establishing service was quick and easy, purchased a free Nokia phone after porting a previous number and avoided activation fees by doing so online. Service was great even after relocating to Lewistown PA area.

In decided to purchase another free phone with ported number Samsung Amp 2 after cancelling service in with no problem. Email correspondence from Cricket indicated the number could be successfully ported although 24 hours after applying for the phone. A cancellation notice arrived claiming Cricket was unable to verify information. Several calls to Cricket customer service, activation, department, and authorization produced no information as to why Cricket was unable to verify information.

When using a different credit card, the software indicated the mailing address did not match the billing address although the credit card company indicated they did indeed match. Overall 5 failed attempts were completed online, local stores indicated they were unable to activate a phone for free nor could they accept nintendo wii video output options for service permitting the customer to activate the phone online if ported.

An online attempt failed with assistance from a representative after guiding for 1 hour through the process suggesting that it was not customer error and the cards were valid as they both are used daily without issues. Either Cricket is forcing customers to purchase products in stores to pay fees that can be avoided online or they refuse to acknowledge the software needs modified.

I finally gave up and went to another store a few days later and was in and out in 30 min. Everything was good until April '17 when my credit card that was on my auto-pay account expired, so I went to the first I will refer to them as "STUPID" store to have my info updated.

The person updated my account, but deleted my auto-pay. I got the text telling me this and that I could re-enroll by tapping the link. Once again I went to the "STUPID" store and told them my auto-pay was deleted, so I needed it re-instated. I then got stories about how incompetent the person who updated my credit card info was. Then I told them I needed to pay my bill because I can't get online for some reason. Since this was the due date, he should have known just re-instating my auto-pay account wasn't going to pay that day's bill.

May 1st, my phone was disconnected due to non-payment. SO ONCE AGAIN I WENT BACK TO STUPID STORE TO DEMAND AN ANSWER!!! Yet another person behind the desk, and this is only 5 days later.

He showed me that not only hadn't a payment been submitted, but auto-pay STILL wasn't active At least I had the receipt this time saying it was set up. I literally started jumping up and down while I yelled "WHY SHOULD I PAY FOR A LATE FEE WHEN YOUR PEOPLE TOLD ME IT WAS PAID AND IT WASN'T??? I walked out of "STUPID" store for the last time. So I went to the only store that was helpful, and explained once again what happened. I didn't check within 24 hours to make sure it was paid.

I don't, and Cricket isn't going to make me start either. Right now I still haven't reconnected my phone, and am now shopping around for another carrier. On March 31st I ordered an HTC Desire Refurbished, I got a confirmation email stating that my phone would be shipped out in two business days.

After the first week of waiting I called and asked what was taking so long, all they would tell me is "your order is still processing" so I was patient for another week. I called again they told me the same thing, so I filed a complaint and in the middle of our conversation the person hung up on me. Its now April 24th. Still have heard nothing about the phone. Every time I call they hang up on me or get annoyed and transfer me.

And on top of all of that, they keep sending me emails IN SPANISH telling me to write a review on the phone I never received and probably will never receive. Not going to make a 4th attempt. Each time l followed instructions from the reps while trying to resolve issue but Lies all Lies.

They kept recommending that l switch service at a Cricket store. The difference is if you switch service online on their website you AVOID the Activation Fee. If you do the same thing in a store they CHARGE you the activation fee. Can l give less than 1 star please.

I will stick with my current carrier. The free phone with number transfer is not worth all this headache!!! And then they have the audacity to hold the funds for an extended time after they cancel your order. I signed up for Cricket on March 4, I was initially going to keep my number, but there were so many hoops to jump through, and since my dad was the owner of the original Verizon account I didn't have access to it, so I just got a new number.

They told me to go back into the store I switched at, and the guy pulled up the promotion and explained that it would credit my account after 45 days if my account was in good standing. I call again, and they tell me now that I don't qualify because I didn't bring my phone number with me. She just kept parroting the policy at me.

Okay, I understand that I don't qualify, but that's not what I was led to believe. Okay, but here's what happened: I was either lied to or unintentionally misinformed about your promotion. EITHER WAY, this is NOT my fault, and the customer should not be held accountable for the mistake of the employees.

I even asked what else she could do for me, and she said she's not qualified to do anything, I'd have to go to the store, that I've already been to TWICE.

YOU'RE THE MANAGER FOR GOD'S SAKE. I told her, in no uncertain terms, that she could add the credit, or Cricket would be getting some serious negative feedback for false advertising from the BBB. She basically told me "go ahead do it, see if I care. I'm going in a THIRD TIME tomorrow and if they don't have anything for me, I'm switching.

I'm not paying another cent to this company if they're going to make their customers pay for their mistakes. Well, that's not the case at all. The download speeds are ridiculously slow and are even worse during peak congestion times, texts sometimes are missed or take forever to send and receive, calls constantly drop or are missed, I could go on.

Their network is horrible. There are still a lot of dead zones too. Whatever you do, go with someone else. Their service is terrible. THE WORST OUT THERE.

DON'T WASTE YOUR TIME NOR MONEY!!! I do not do this often but people need to know what type of bad wireless company this is. This is far the worst company out there that you can get for wireless. Man if you want cheap then go to Walmart. They have better wireless service than this company here. These people have lost their minds okay. Don't waste your money nor your breath on this company. Take your money elsewhere but don't spend it here. This was a bad idea.

We ended up going to Verizon. I am a 66 year old person that is living on social security. When I get my check at the beginning of the month, I pay all bills for the month, whether they are due or not, and whatever is left is what I have to spend the rest of the month. My Cricket bill was not due until the 19th, but I paid it on April 1. That is quite a large amount for a retired person, but I paid for a family plan.

What is the ticker symbol for Cricket wireless

I cancelled service on April 15th due to the fact that the Microsoft phone with Windows no longer supported the messenger service and was told I would need to buy new phones to upgrade. I am unable to afford such a purchase, so I changed to another supplier and got the new Android phones for free.

And I will also post this on all social media, ie. I wonder how many other people have been bilked out of their money and not able to get it back After spending no little time on the phone just to get a phone activated we have 5 lines they deactivated my son's SIM card even though I told them he was out of town on business and not to touch his line.

They refused to reactivate his card. Previously they gave us the runaround regarding the defect phones they sold because it was after 7 days. It is astounding to me that they would have such incompetent people in upper levels of their activation dept. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions.

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We use intelligent software that helps us maintain the integrity of reviews. Our moderators read all reviews to verify quality and helpfulness. Join the ConsumerAffairs Community! Laura of Punta Gorda, FL on May 31, WORKEYE of Clarkston, GA on May 29, Glenna of Castroville, TX on May 26, Peri of Salt Lake City, UT on May 25, Zerrick of Panama City, FL on May 24, Damiana of Kyle, TX on May 23, Amy of Statesville, NC on May 20, Sam of Valparaiso, IN on May 19, Donna of Wichita, KS on May 18, Alouette of Manitou Springs, CO on May 12, Mason of Clearwater, FL on May 11, Melvin of Weehawken, NJ on May 10, Dana of Dickson, TN on May 8, Travis of Glenoma, WA on May 8, Cindy of West Palm Beach, FL on May 6, Rob of Little Chute, WI on May 2, Elle of Canon City, CO on April 25, Terry of Marietta, GA on April 21, Kea of Edina, MN on April 21, Robert of Cincinnati, OH on April 21, Reese of Virginia Beach, VA on April 21, Catherine of Fairfield, OH on April 18, Steve of Roxboro, NC on April 18, Cricket Wireless offers 4G LTE across most of the United States.

Cricket Wireless customers can sign up for mPLUS rewards and earn points for downloading apps, playing games and other activities. Rewards points can be used to purchase gifts cards and other merchandise as well as to make charitable donations.

Interested consumers can choose from multiple plans from Cricket Wireless. Plans are available for basic mobile devices and smartphones. All plans have unlimited talk and text, and some have unlimited data access. Cricket Wireless offers consumers the chance to break their monthly payments into two bills when they need to do so with the BridgePay program.

Customers may use this program as frequently as once per billing cycle. Cricket offers new customers new phones at discounted prices when they switch from another carrier. Best for Cricket Wireless is best for budget-conscious consumers, business owners and parents. Thumbs up if you found this page helpful 5, people found this page helpful. Home Brands Blog About Us Contact Us. FAQ Terms of Use Privacy Policy We are Hiring!

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